Help & FAQ
Answers to the most common questions about using The Groomers Base.
Complete all 6 steps in the Setup Wizard: set up your booking page (profile, photo, URL), add your services, set your grooming hours, choose your booking rules, set up payment, and set up client notifications. The whole process takes about 10 minutes. Once done, your public booking page at groomersbase.com/book/[your-handle] will be live and ready to share.
Go to your Dashboard — your booking URL is displayed in the teal banner at the top. Hit the copy button and paste it anywhere: WhatsApp, Instagram bio, Facebook page, or your email signature. Clients tap the link, fill in their details, and you get notified instantly.
If your booking mode is set to “Request Only”, new bookings appear in the Dashboard under “Needs Action”. Tap the request to review it, then hit Confirm or Decline. If the client is paying in person, confirming makes the appointment Confirmed straight away. If they're paying online, confirming emails them a secure payment link (valid for 48 hours, and never later than 2 hours before the slot) — the appointment shows as Awaiting payment until they pay, then becomes Confirmed. Declining sends the client an email letting them know. To switch to instant booking (auto-confirm), go to Settings → Booking Rules.
Everything lives in one place: Settings → Services & Hours → Time off, breaks & extra hours. Tap Add time off or extra hours and pick what you need: Close days (a date or a range — holiday, sick day), Shorter hours or Extra hours on specific dates, Block a time window on one day (e.g. a vet visit), or a Repeating break such as lunch 13:00–14:00 every working day — set it once and it applies every week. Every entry is listed underneath with Edit and Delete. For a quick one-off window you can also tap Block time in the top-right corner of your Calendar. Closed days and blocked windows are hidden from your public booking page immediately — clients cannot book over them.
Open any completed appointment from Appointments or from Report Cards. Tap New Report Card, fill in the coat condition, behaviour grade, and your grooming notes, then upload before/after photos. Save as draft to finish later, or publish immediately to send it to your client via email.
Yes — it's a Progressive Web App (PWA). On iPhone: open the app in Safari, tap the share icon, then “Add to Home Screen”. On Android: open in Chrome, tap the three-dot menu, then “Add to Home Screen”. It runs like a native app, works offline for basic features, and there's nothing to download from an app store.
Your booking page pauses (new clients can't book) and your dashboard is locked until you choose a plan. Your existing data — clients, pets, appointments, report cards — is all kept safe, and you can export it at any time from Settings → Data Export. You can reactivate at any time by subscribing from Settings → Billing. Plans start from $39/month.
Yes. All data is stored on Supabase's EU servers (Dublin, Ireland), covered by GDPR. Every groomer's data is fully isolated — no other groomer can see your clients. Data in transit is encrypted via HTTPS (TLS 1.3). You can export all your data at any time from Settings → Data Export.
Unlimited on all plans — Basic and Pro. There are no caps on clients, pets, appointments, or report cards. Pro adds the waiting list, analytics, push notifications and custom email templates. SMS reminders are coming soon on Pro.
Yes. By default, the booking page is set to “Pay in person” — clients book and pay you directly after the appointment. Online payments are live too: go to Payments and connect Stripe, then choose whether clients pay in full or a deposit at booking (or let them choose). There's no platform fee from us — only Stripe's standard card-processing fee applies. Full or partial refunds are issued from Payments → Refunds. You stay in full control of how you collect money.
Go to Settings → Booking Link. Your handle can be changed once — after that it's locked to protect any links you've already shared. Choose carefully: something short and memorable like your business name works best (e.g. happypaws).
Still have a question?
Email us at support@groomersbase.com — we respond within 24 hours.