Cookie Policy
Effective date: September 8, 2026
What Are Cookies?
Cookies are small text files stored on your device by your browser when you visit a website. They help us remember your preferences and understand how you use our platform.
Cookies We Use
| Name | Type | Purpose | Duration |
|---|---|---|---|
| sb-* | Essential | Keeps you signed in (Supabase authentication session) | Up to 400 days — or only while the browser is open, if you untick “Remember me” at sign-in |
| tgb-session-only | Essential | Remembers that you unticked “Remember me”, so your sign-in ends when the browser closes | Browser session |
| tgb_internal | Essential | Set only on our own team’s browsers so our visits are left out of our statistics | 2 years |
| _fbp | Advertising | Meta (Facebook) pixel — measures whether our adverts led to a sign-up. Only set if you choose “Accept all”. | 3 months |
| _fbc | Advertising | Meta (Facebook) pixel — records that you arrived from one of our adverts. Only set if you choose “Accept all”. | 3 months |
| _gcl_au | Advertising | Google Ads tag — links a visit to our sign-up page to the Google advert that brought you. Only set if you choose “Accept all”. | 3 months |
| _gcl_aw | Advertising | Google Ads tag — records that you arrived from one of our Google adverts. Only set if you choose “Accept all”. | 3 months |
| sentryReplaySession | Analytics (browser storage, not a cookie) | Sentry error monitoring — links an anonymised session recording (all text masked, all images blocked) to an error report so we can fix bugs. Only created if you choose “Accept all”. | Session |
Essential cookies are required for the Service to function and are always set. Advertising cookies are set only if you choose “Accept all” on our cookie banner, and never before. If you choose “Essential only”, the Meta pixel and the Google Ads tag are not loaded at all and Sentry records no session replays.
We use Sentry to be told when something on the site breaks. On every visit it may receive an error report with the page address (with any private link tokens and email addresses removed first), your browser type and the technical details of the error; it sets no cookies for this. Only if you choose “Accept all” may a small share of visits additionally be recorded as an anonymised session replay to help us reproduce a bug — every piece of text is masked and every image is blocked in such a recording, and you can stop it at any time by changing your cookie choice.
Browser storage (not cookies). A few settings are kept in your own browser’s storage and are never sent to us as cookies: tgb_cookie_consent (your banner choice, until you clear it), tgb_consent_id (a random id so we can honour your choice on a return visit; created only if you choose “Accept all”), tgb_booking_<groomer> (your progress through a groomer’s booking form, for the current tab only), tgb_client_profile (your name, email and phone on a booking page — only if you tick “Remember me on this device”), and, for signed-in groomers, tgb_analytics_session, tgb_push_*, tgb_trial_banner_* and tgb_share_section_open (interface preferences). You can clear all of them from your browser settings at any time.
We measure visits to our website with Vercel Web Analytics. It sets no cookies, stores no personal data and does not follow you across other sites: it counts page views and records the referring site or campaign tag (for example utm_source) in aggregate. When you create an account we keep the campaign tag or referring site you arrived from on your account record so we know which advert brought you to us.
Advertising & the Meta Pixel
We advertise The Groomers Base on Facebook and Instagram. To know whether those adverts actually bring groomers to us, we use the Meta pixel, provided by Meta Platforms Ireland Limited.
The pixel loads only after you select “Accept all” on our cookie banner. If you select “Essential only”, or make no choice at all, it is never loaded and the _fbp and _fbc cookies are never set.
If you do accept, the pixel tells Meta that a page was viewed and, when you create an account, that a sign-up happened. We also send that same sign-up event to Meta from our own servers (Meta’s Conversions API), so the measurement still works when a browser blocks the pixel. In that server-side message your email address is included only as an irreversible SHA-256 hash — Meta uses it to match the sign-up to an advert, and we never send the address itself. This is also gated on the same “Accept all” choice.
We do not send Meta any information about your clients, their pets, your bookings or your payments. Ever.
You can withdraw consent at any time — it takes one click, the same as giving it. Use the button below (or the “Cookie settings” link in the footer of any page) to reopen the banner and choose “Essential only”. The pixel stops loading immediately and the _fbp and _fbc cookies are deleted from your browser. Meta’s own handling of data it already received is covered by the Meta Privacy Policy.
Advertising & the Google Ads tag
We also advertise on Google Search. To know whether those adverts bring groomers to us, we use the Google Ads tag, provided by Google Ireland Limited.
Exactly like the Meta pixel, it loads only after you select “Accept all”. If you select “Essential only”, or make no choice at all, it is never loaded and the _gcl_au and _gcl_aw cookies are never set. It is never loaded on groomers’ public booking pages.
If you do accept, the tag tells Google which of our website pages you viewed, so a visit to our sign-up page can be matched to the Google advert you clicked. We do not send Google your email address, and nothing about your clients, their pets, your bookings or your payments. Ever.
Withdrawing consent works the same way as for the Meta pixel: choose “Essential only” from the cookie banner and the tag stops loading and its cookies are deleted from your browser. Google’s own handling of data it already received is covered by the Google Privacy Policy.
Essential Cookies
Essential cookies cannot be disabled as they are necessary for the Service to work. They are used for authentication (keeping you logged in) and security. No personal data is shared with third parties through these cookies.
Managing Cookies
You can control and delete cookies through your browser settings. Note that disabling essential cookies will prevent you from logging into the platform. Refer to your browser's help documentation for instructions:
Changes to This Policy
We may update this Cookie Policy as we add new features or services. Changes will be posted on this page with an updated effective date.
Contact
For questions about our use of cookies, contact us at support@groomersbase.com.
The Groomers Base is operated by CENP Digital Group Ltd (Reg. No. HE 493655, VAT: CY60382799U), Agias Paraskevis 158, Germasogeia, 4044, Limassol, Cyprus.